ShellBase Privacy Policy

Effective Date: 12/28/2025

This Privacy Policy ("Policy") explains how ShellBase ("ShellBase," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you access and use our website, applications, APIs, and services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use the Service.

1. Information We Collect

Information You Provide Directly:

  • Account registration information (name, email, password)
  • Profile information and preferences
  • Code snippets and technical content you upload
  • Communications with our support team
  • Payment information (processed securely by third-party providers)

Information Collected Automatically:

  • Device information (device type, operating system, browser type)
  • Usage data (features accessed, time spent, interactions)
  • IP address and approximate location
  • Cookies and similar tracking technologies
  • Log data from your interactions with the Service

2. How We Use Your Information

  • Provide, maintain, and improve the Service
  • Process transactions and send transaction-related communications
  • Send promotional emails, updates, and newsletters (with your consent)
  • Respond to your inquiries and support requests
  • Enforce our Terms of Service and other agreements
  • Detect, prevent, and address fraud, abuse, and security issues
  • Comply with legal obligations and regulatory requirements
  • Analyze usage patterns to improve user experience

3. How We Share Your Information

ShellBase does not sell, rent, or trade your personal information.

We may share your information with:

  • Service providers who assist in operating our Service (hosting, payment processing, analytics)
  • Legal authorities when required by law or to protect our rights
  • Other parties with your explicit consent
  • Aggregated and anonymized data for analytics and research purposes

4. Data Security

ShellBase implements industry-standard security measures including encryption, secure servers, and regular security audits.

However:

  • No method of transmission over the internet or electronic storage is 100% secure
  • We cannot guarantee absolute security of your information
  • You are responsible for maintaining the confidentiality of your account credentials

5. Data Retention

  • We retain your personal information for as long as your account is active or as needed to provide the Service
  • You may request deletion of your account and associated data at any time
  • Some information may be retained for legal, compliance, or business purposes
  • Deletion requests may take up to 30 days to process

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Rights You May Have:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal data
  • Opt-out: Opt out of marketing communications and data processing
  • Data Portability: Request your data in a portable format
  • Objection: Object to certain types of data processing

To exercise these rights, contact us using the information in Section 8.

7. Cookies and Tracking Technologies

ShellBase uses cookies and similar technologies to:

Cookie Usage:

  • Maintain user sessions and remember preferences
  • Analyze website usage and performance
  • Personalize your experience
  • Track conversion and marketing effectiveness

You can control cookie settings through your browser. Disabling cookies may affect Service functionality.

8. Third-Party Links and Services

  • ShellBase may contain links to third-party websites and services
  • We are not responsible for the privacy practices of third-party sites
  • Please review their privacy policies before providing your information
  • Your use of third-party services is subject to their terms and policies

9. Children's Privacy

  • ShellBase is not intended for users under the age of 13
  • We do not knowingly collect information from children under 13
  • If we discover we have collected information from a child under 13, we will delete it immediately
  • Parents or guardians who believe their child's information has been collected should contact us

10. International Data Transfers

  • Your information may be transferred to, stored in, and processed in countries other than your country of residence
  • These countries may have data protection laws that differ from your home country
  • By using ShellBase, you consent to the transfer of your information internationally
  • We implement appropriate safeguards to protect your information during transfers

11. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws
  • We will notify you of material changes by email or through a prominent notice on our Service
  • Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy

12. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or your data, please contact us:

ShellBase Support

support@shellbase.app

Last updated: 12/28/2025